Hull Culture and Leisure (HCaL), the company that looks after some of the city’s best-loved leisure facilities, has been awarded a prestigious Customer Service Excellence Award for the third year running.
HCaL was given the award following a report praising its range of services and its engagement with customers, and recognising significant investments over the last year at places like Hull New Theatre and Ennerdale Leisure Centre.
Last year HCaL raised its customer satisfaction from 89 per cent (June 2016) to 97 per cent (March 2017).
The independent report praised HCaL’s customer service and the way HCaL engages with customers. For example, following free cycling programmes at the new Ennerdale Cycle Circuit, demand from older users was identified. As a result, a discounted concession rate for 65+ and disabled users has now been introduced.
HCaL has worked with Hull City Council to commit a further £2.5 million of investment for HCaL facilities over the next year. This includes planned improvements at Ennerdale Leisure Centre of up to £1m, which will include entrance and reception area refurbishments, as well as upgrades to the centre’s sauna and heating.
Albert Avenue will also be receiving investment, which includes changing room refurbishments.
Mitch Upfold, Managing Director at Hull Culture and Leisure, said:
“I am really proud that Hull Culture and Leisure has retained its prestigious Customer Service Excellence Award for the third year running.
“This is recognition for our our commitment to maintaining good communication channels with visitors and users, as well as our high standard of customer service showing our commitment to the people of Hull.”
