Online bookings and cashless transactions are now available at a soft play centre in Beverley, East Yorkshire.
Since opening in 2011, Jack in the Box has received awards recognizing it as the third-best play centre in the UK.
Jack in the Box has been equipped with VenposCloud, Vennersys’ integrated ticketing, retail and visitor management system.
In response to the pandemic, Jack in the Box wanted to update its system in order to handle the high demand and offer online ticketing options.
The attraction’s current system, while reliable, prevented it from offering customers an option to pre-book online.
By integrating VenposCloud with the old system, Vennersys provided Jack in the Box with a variety of tools for better management of their facility, including tickets & admission, events & facilities management, and table ordering.
Ken Lunn, director at Jack in The Box said:
“Because of Covid, we went completely cashless as a temporary measure, but we will never go back.”
“ The extra fees from the card provider more or less balance with the savings on bank charges and cash collection fees. But the real saving is in the time and hassle.”
“There are fewer mistakes, queues are shorter, and we no longer have the hassle of collecting and holding large amounts of coins for change.”
“We even saved on insurance for not holding cash. The support given by Vennersys goes beyond just our attraction the team is incredibly interested in hearing about industry problems and researching ways to improve and solve these problems.”
Soft Play Centre Customers Benefit From VenposCloud Solution
With VenposCloud, Jack in the Box improved the customer experience for reserving tickets, reduced entry-line wait times, and prevented overselling, all crucial during busy periods.
As well as controlling the flow of guests, especially on weekends and during school breaks, it allowed the attraction to adjust its pricing.
With the online meal ordering app, the operator has increased upsells and revenue, with more than 50% of guests making online reservations.
As a result of the adoption of these modules, Jack in the Box was able to go cashless, reducing customer wait times at the registers and cash-up times. They can now provide a contact-free environment to their visitors as well as much more.
