Train Crew Take ‘On Board’ Principles of Great Customer Service

June 15, 2011

First Hull Trains’ passengers are set to enjoy an enhanced travel experience as train managers and hospitality staff have earned new qualifications in customer service. A total of 60 employees were enrolled on a customer service qualification delivered by East Riding College, resulting in an outstanding 98 per cent success rate. Mike Strickland, training coordinator at the College said: “The College has enjoyed a good working relationship with First Hull…

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