The UK’s Rail Operator of the Year 2016/17 has received one of its biggest endorsements yet for customer service in the prestigious Rail Business Awards.
Hull Trains has been shortlisted ahead of the awards in February for Customer Service Excellence, beating off competition amongst an “exceptionally high calibre” of entries.
Hull Trains, who operate a direct service Beverley and London are celebrating yet another customer service victory as they won the top accolade for Customer Service Team of the Year at the North of England Transport Awards for the second year running.
The awards reward innovation, excellence and the very best practice throughout the north of England
Hull’s very own rail operator, Hull Trains, has once again topped the industry’s independent satisfaction league that compares every single train company in the UK on a range of customer-focused metrics.
Hull Trains scored a massive 97% satisfaction for service – 8% higher than the average long distance operator and a full 6% higher than the franchise competitor on the East Coast route, Virgin Trains.
Hull Trains, the UK’s Rail Operator of the Year, has been awarded a further three awards at the multi-national BeFirst awards in Manchester.
The awards celebrate the ‘best of the best’ and recognise individuals and teams who have made significant contributions to the business and its customers.
Hull Trains has reiterated its total commitment to equality in the wake of the Department for Transport’s calls for more women in transport.
The UK’s Rail Operator of the Year is at the top of the industry for customer service and satisfaction and is also leading the sector on gender equality and the support it gives to females wanting to pursue a career in rail.
Official results published have confirm that Hull Trains continues to exceed customer satisfaction levels with the long-distance rail industry.
The independent National Rail Passenger Survey (NRPS) shows that Hull Trains has the highest ever satisfaction score recorded for any operator in the UK this decade.
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